Shift Supervisor - PT

About the role

The Shift Supervisor plays a crucial role in supporting the Store Leadership Team on the sales floor. Their primary duties include supervising store staff, ensuring high levels of customer engagement, and driving sales.

Responsibilities

• Supports Store Management in generating sales potential by being present on the sales floor and setting a positive tone.
• Holds store keys to open and close the store without management as needed.
• Manages rest and meal break schedules and ensures coverage across all zones.
• Provides feedback, coaching, and redirection to ensure consistent quality in customer engagement, selling, and sales floor etiquette.
• Maintains store standards and merchandises the store according to company guidelines.
• Escalates performance concerns to the Store Manager.
• Motivates and inspires associates to foster brand loyalty and create a welcoming environment for both internal and external customers.
• Assists with store security, including bag checks and fitting room monitoring.
• Ensures staff are treated professionally, courteously, and respectfully.
• Processes return/exchange transactions, authorizes promotional discounts, and handles employee sales in the absence of a manager.
• Adheres to and enforces all LP policies.
• Represents the company in a professional and positive manner.

Requirements

• At least 1 year of key holder experience in a retail setting is preferred.
• Excellent verbal and written communication skills are essential.
• Availability to work weekends (Friday, Saturday, and Sunday) is required.
• A commitment to two store closings per week, including one on Friday or Saturday, is expected.
• Ability to use the retail POS system and inventory scanner is necessary.
• Ability to make change using American monetary units is required.
• Strong interpersonal skills and the ability to build positive working relationships are important.
• Completion of the Shift Supervisor three-month training program is mandatory.

Qualifications

• Able to lift large and heavy packages and boxes rapidly and constantly, and perform a continuous process of loading and unloading large boxes throughout a shift.
• Able to reach overhead, bend, kneel, and carry product, which is necessary for customer service, inventory re-stocking, processing shipments, and store merchandising.
• Able to stand/walk for extended periods of time.
• Able to safely lift 50 lbs. without restrictions.
• Able to perform repetitive motions such as hanging, folding, ringing up customers, etc.
• Able to use caution when dealing with difficult customers, houseless, and/or transient individuals and avoid confrontations.
• Must be at least 18 years old.

Skills

• Customer service skills
• Sales skills
• Teamwork and leadership skills
• Inventory management skills
• Store security and safety awareness

Benefits

• Monthly bonuses
• Great employee discounts

Pay

• Details about pay are not specified in this job posting.

Schedule

• Details about the schedule are not specified in this job posting.