Shift Manager

About the role

Shift Managers lead shifts at McDonald's, ensuring customers have a fast, accurate, and friendly experience. They are responsible for planning shifts, monitoring performance, ensuring quality, service, and cleanliness, and managing inventory and crew.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction
• Maintain high standards of quality, service, and cleanliness
• Manage inventory and crew effectively
• Communicate with the next Shift Manager to prepare for their shift
• Ensure compliance with food safety regulations
• Meet and exceed departmental targets
• Handle exceptional customer service situations
• Monitor and maintain safety and security protocols
• Train and coach the crew

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to adapt to the demands of the job
• Ability to communicate effectively and manage a team
• Must be 18 years or older

Qualifications

While not specified, candidates should possess strong interpersonal skills, problem-solving abilities, and a commitment to excellence in customer service.

Skills

• Leadership and management skills
• Customer service orientation
• Time management and organizational skills
• Attention to detail
• Flexibility and adaptability

Benefits

• Accrued Paid Time Off (PTO)
• Opportunities for education through Archways to Opportunity
• College tuition assistance
• English classes as a second language
• Medical, dental, and vision coverage
• Short- and Long-Term Disability, life, and accident insurance

Pay

Competitive pay is offered for Shift Managers at this McDonald's franchise-owned restaurant.

Schedule

Shift Managers work various shifts, including weekends and evenings, to ensure the restaurant operates smoothly.