Shelter Generalist: Women's Shelter - Night Shift

About the Role

Provides a safe, clean, hospitable, and dignifying environment for guests and residents of the Women’s Shelter. Assists in delivering trauma‑informed, person‑first, and grace‑based program services in support of Tacoma Rescue Mission’s mission to serve neighbors experiencing homelessness.

Responsibilities

• Greets guests, residents, volunteers, donors, and team members warmly, fostering healthy relationships.
• Connects with residents, completes intake procedures and assessments, and refers them to resources.
• Oversees shelter operations, ensuring rules and protocols are followed and residents remain comfortable and safe.
• Fulfills reasonable resident requests to ensure comfort and satisfaction.
• Conducts shelter and campus walkthroughs at least every two hours to certify safety.
• Researches and maintains knowledge of community services and resources for residents and guests.
• Answers incoming telephone calls, assists callers, and routes calls to appropriate parties.
• Receives donations and provides receipts as requested.
• Performs general cleaning tasks, including laundry, trash removal, sweeping, mopping, vacuuming, and sanitizing surfaces.
• Enters resident data into internal systems daily.
• Records daily happenings in the Shelter Generalist Shift Log to keep the team informed of occurrences, hazards, and fulfilled requests.
• Collects, organizes, stocks, and maintains shelter supply inventory, notifying management of needed items.
• Completes incident reports and work requests as needed and informs management.
• Turns over resident quarters, cleaning and sanitizing units and handling laundry.
• Conducts regularly scheduled unit/dorm checks.
• Maintains resident confidentiality, storing and disposing of documents per TRM standards.
• Administers urinalysis and breathalyzer tests for shelter guests when required.
• Embodies organizational values to share God’s love, hope, and support with neighbors in need.
• Performs other duties as assigned to support an efficient and effective work environment.

Requirements

• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suite.
• Effective de‑escalation skills.
• Ability to work in and respond to a fast‑paced, high‑stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.

Physical Requirements

• Stationary position approximately 50% of the time.
• Occasional movement within the office to access file cabinets, office machinery, and respond to urgent situations.
• Continuous operation of a computer and office productivity equipment (calculator, copy machine, printer).
• Clear communication of information and ideas; accurate information exchange.
• Close‑range observation of details.
• Frequent movement of boxes weighing up to 25 pounds.
• Use of proper personal protective equipment (PPE) when necessary for exposure control.

Schedule & Work Location

Night Shift schedule: Sunday 3 am – 1 pm; Monday‑Wednesday 6 pm – 4 am.

Primary location: Downtown Campus, 425 S. Tacoma Way, Tacoma, WA 98402.

Benefits

• Medical and dental packages at no or little cost to employees
• 12 paid holidays, plus a bonus day
• Four weeks’ vacation accrued annually
• 10 hours of sick leave accrued monthly
• Participation in a 403(b) retirement plan with employer match
• Employee Assistance Program

Pay

Salary range: $20.12 – $22.11 per hour (base); full range $20.12 – $24.32 per hour, based on experience.