Overnight Staff - Women's Shelter

About the role

The Client Care Specialist (CCS) provides compassionate, client-centered support in a recovery program, ensuring a safe and nurturing environment for individuals overcoming addiction. They serve as the primary presence on the floor, observing behavior, de-escalating conflicts, and assisting with activities, medication supervision, and emergency responses. The role involves building supportive relationships, supporting spiritual growth, and maintaining program policies. The Charge Staff oversees shift operations, assigns responsibilities, and ensures effective team coordination.

The role offers shift differentials and requires a commitment to a values-driven, trauma-informed approach to recovery. The position emphasizes teamwork, integrity, respect, and support for clients’ personal growth.

Responsibilities

• Supporting clients through encouragement, guidance, and relationship building.
• Monitoring client behavior, mood, and safety, and communicating observations.
• Administering medications, supervising UA/BA tests, and assisting with client intake/discharges.
• Maintaining a safe, respectful environment, managing documentation, and ensuring security checks.
• Supporting client spiritual practices and using trauma-informed and motivational techniques.
• Responding to medical or mental health emergencies and following organizational policies.

Qualifications

• High school diploma or equivalent; relevant coursework or experience preferred.
• Experience working with vulnerable populations or as a mental health peer specialist.
• Valid driver’s license, clean driving record, and minimum age of 21.
• Physical ability to stand, walk, lift 30-50 lbs, and climb stairs.

Skills

• Ability to de-escalate conflicts, exercise sound judgment, and maintain confidentiality.
• Willingness to support clients' spiritual growth and practice personal spiritual activities.