Unhoused Shelter Coordinator I - Overnight Shift

FLSA Status: Full-time, Non-Exempt

Schedule

Thursday - Monday (Tuesday-Wednesday off), 10:30 pm - 7:00 am

Must be willing to attend training for the first week of work on the following schedule: Monday - Friday, 9:00 am - 5:30 pm.

Pay

$24-27/hour

Location

O-Lot Shelter, near Balboa Park

This position is subject to a background check, pre-employment drug and physical screening, and reference check.

Benefits

• Bi-weekly paychecks
• Medical, dental, and vision coverage
• Discounted MTS Transit Pass ($21 per month)
• Up to 15 days of paid vacation annually
• 5 days of paid sick time annually
• 401K Plan with employer match (eligible after 6 months of employment)
• Employee Assistance Program

About the Role

The Downtown San Diego Partnership is seeking a highly motivated and compassionate Shelter Site Coordinator I to oversee and coordinate homeless programs and initiatives within downtown San Diego. The ideal candidate will possess strong leadership skills, extensive knowledge of homeless issues, and the ability to collaborate with community partners to drive effective solutions and improve the quality of life for individuals experiencing homelessness.

Responsibilities

Client Engagement & Case Management Coordination – 40%

• Maintain a designated caseload of clients (by shelter lot's assigned row/section)
• Conduct weekly one-on-one check-ins with assigned clients
• Build relationships and support client goal-setting and progress tracking
• Identify needs and connect clients to appropriate services and resources
• Document client interactions, progress, and outcomes
• Report high-need cases in case conferencing meetings
• Document community standard violations as needed

Shelter Operations & Management – 20%

• Support and manage daily check-in and check-out processes
• Assist with new client orientation
• Monitor and report shelter operations to ensure safety, compliance, and engagement
• Assist with clean-outs, tent set-up/tear down, or new client enrollment
• Respond to real-time client needs, concerns, and incidents
• Ensure consistent and respectful enforcement of shelter guidelines

Resource Coordination – 20%

• Assist clients in accessing housing, employment, healthcare, and benefits
• Coordinate with internal teams and external partners
• Track referrals and follow up on service connections and outcomes

Programming & Activities Support – 10%

• Support implementation of on-site programming and workshops
• Encourage participation and engagement among clients
• Assist with logistics and coordination of activities

Team-Based Rotational Duties & Administrative Responsibilities – 10%

• Participate in daily rotating roles (intake, engagement lead, programming, etc.)
• Complete required documentation and data entry
• Attend team meetings, trainings, and shift briefings
• Support overall team operations and coverage needs

Assigned responsibilities will be dynamic. As the organization expands, so too will roles, responsibilities, and tasks. The role requires flexibility and adaptability, with strong collaborative and communication skills.

Requirements

• 2 years minimum (or related experience) of working in social service or homeless programs
• Demonstrated experience in directly coaching and case managing clients with supportive services and achieving positive outcomes
• Associate’s or Bachelor’s degree in social work, nonprofit management, or a related field
• Comprehensive knowledge of homelessness issues, best practices, de-escalation, and evidence-based interventions
• Experience in Homeless Management Information System preferred
• Strong leadership skills with the ability to build and maintain partnerships with diverse stakeholders
• Excellent communication and public speaking abilities
• Commitment to social justice, equity, and compassion for individuals experiencing homelessness
• Familiarity with the local community and stakeholders in downtown San Diego is desirable
• High emotional intelligence and relationship-building skills
• Highly motivated, proactive, organized, detail-oriented, self-starter, and team player
• Ability to work through ambiguity in a fast-evolving organization
• Critical and creative thinker, skilled at anticipating needs
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)

Core Attributes

• Collaborator
• Organized
• Entrepreneurial
• Detail-oriented
• Strong communication skills
• Ability to work independently and collaboratively

Physical Requirements

• Prolonged periods of standing, bending, and moving in a 24/7/365 outdoor environment exposed to weather elements (heat, wind, rain, etc.)
• Must be able to lift 25 pounds at times
• Must be able to access and navigate each department at the organization’s facilities

About The Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization serving as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members represent a variety of business sectors, including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism. DSDP is committed to nurturing a Downtown that benefits the entire San Diego region.

DSDP also manages several special districts and charitable foundations, including the Property and Business Improvement District (Clean & Safe), which provides essential public services in the 275 blocks of Downtown. Through these programs, DSDP delivers enhanced services in maintenance, safety, beautification, and homeless outreach, supporting business promotion and retention, and improving the quality of life for Downtown neighborhoods.

Values

• Deliver excellent service: Provide exceptional customer service through listening, efficiency, and innovative solutions.
• Be fun and open-minded with a quirky sense of creativity: Work hard while celebrating achievements and considering multiple perspectives.
• Pursue growth and learning: Invest in people to build skills and enrich work.
• Build honest relationships and communication: Foster trust through honesty.
• Nurture a safe work environment: Emphasize safety for people and the environment.
• Inclusiveness and diversity: Honor every individual’s unique story and perspective, creating an inclusive environment where all voices are heard.

Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we value and celebrate diversity, empowering individuals throughout our workplace and communities. We strive to foster a safe environment where all voices are heard and amplified. Our strengths come from championing differences, ensuring every person has a voice and a seat at the table. Inclusion unites us, leading to better discussions, decisions, and outcomes for advancing Downtown San Diego’s economic prosperity and cultural vitality.