Shelter Worker - FT Overnights

We need to output HTML fragment with sections: About the role? The posting includes mission, values, position overview, responsibilities, qualifications, preferred qualifications, etc. We must not repeat job title as heading. Use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. There's no explicit Benefits, Pay, Schedule details except schedule info: Overnight shift may be scheduled shifts are 9:30p to 7:30p or 10:30p to 8:30p depending on shelter assignments. Also standby shift details. So we can include a Schedule section with that info. Benefits not mentioned, so omit. Pay not mentioned, omit. Skills maybe we can combine qualifications and preferred qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose appropriate ones. We have mission/values maybe "About the role". Responsibilities: list duties. Requirements: required qualifications. Preferred qualifications maybe under Skills or Requirements? Could create a "Preferred Qualifications" but not in list; but we could put under Skills. However instruction says prefer a few substantive sections over many thin ones. Could combine Required Qualifications and Preferred Qualifications into a "Qualifications" section with subparts? But we must use

• for any list of duties/requirements/benefits. So we can have sections: About the role (mission, values, position overview). Responsibilities (list). Qualifications (required and preferred). Schedule (shift details). No Benefits/Pay. We must not include boilerplate like EEO, legal, etc. Remove duplicated lines. Ensure we preserve all substantive information. Let's extract content: Mission: "Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right." Values: list Integrity, Equity, Humanity, Creativity. Position Overview: description of Outreach and Shelter Department, Shelter Advocate role, two shelter sites, duties. Primary responsibilities list: answering phones, letting clients in/out, performing intakes, monitoring guest behavior, cleaning, laundry, meal preparation, meal service, administrative work, documentation, data entry, providing core services (information, referrals, assisting with paperwork/services navigation), attending staff meetings, keeping rosters updated using HMIS, representing shelters at community meetings/trainings. Additional responsibilities: overnight shift schedule, physical tasks, standby shifts. Then "Position Responsibilities" broken into General Responsibilities & Safety, Operational Duties & Hospitality, Administrative Duties & Documentation. Those are subheadings but we can flatten into a list. We need to preserve all substantive info; we can combine into a single responsibilities list. Required Qualifications bullet list: Must have mobile phone and data plan for required employer software and standby shift scheduling. Must be flexible to work at either one of our two shelters. Must agree to work 1-4 standby shifts per month. Lift up to 50 pounds occasionally and 20 pounds routinely. Have experience with Microsoft Office products (must possess a personal mobile phone with an active data plan sufficient to download required applications and reliably respond to on-call shifts). Pass background check. Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers. Work respectfully with guests, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion. The ability to establish rapport quickly with people experiencing a crisis through the use of trauma-informed care, client-centered care, and strength-based approaches. Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers. Successful applicants will embrace the following perspective, skills and abilities: Commitment to Agate's values and mission to end homelessness. Commitment to working towards an anti-racist culture within Agate and the community. Hold the belief that every household can achieve housing stability. Understand that homelessness is primarily the result of policy decisions beyond the control of the people we serve. Commitment to harm reduction and housing first philosophies. Preferred Qualifications: Familiarity with Coordinated Entry Systems. Experience with HMIS. Bilingual skills relevant to the individuals we serve (Spanish, Hmong, Oromo, Somali, Amharic). Experience working in settings with all genders. We encourage applicants with lived experience to apply. However, those that have received services from Agate Housing and Services within the last two years are ineligible for employment. Also note: "This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required for the position. The organization reserves the right to modify, add, or remove job duties as business needs to evolve. This document does not constitute an employment contract and should not be interpreted as creating contractual obligations of any kind. Employment with Agate Housing and Services is at-will, meaning that either the employee or the employer may terminate employment at any time, with or without cause or notice, in accordance with applicable Minnesota state laws." This is boilerplate legal; we should remove. Also remove duplicated lines like "Demonstrate appropriate professional boundaries with guests and colleagues." appears twice; we can keep once. Now produce HTML. Structure:

  About the role

  mission, values, position overview combined.

  Responsibilities

  • ... list items ...

  Qualifications

  Maybe split into Required and Preferred? Could have two subheadings? But only allowed headings from list; we could still use

  for Required Qualifications and another

  for Preferred Qualifications? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those. Could use "Qualifications" for required, and "Skills" for preferred. That fits. Thus:

  Qualifications

  • required qualifications list

  Skills

  • preferred qualifications list

  Schedule

  details about overnight shift and standby.

  Check for any duplication: ensure we didn't include boilerplate. Now craft content. About the role paragraph: combine mission, values, position overview. Mission: "Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right." Values: "Our Values: Integrity: Always doing what's right, even when it's not easy or popular. Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger. Humanity: Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs. Creativity: Finding new and original ways to meet the community's needs." Position Overview: "The Outreach and Shelter Department serves single adults through our emergency response programs. Our programs include Shelter, Street Outreach, and the Welcome Center. Through these programs, we often encounter individuals along the broad spectrum of homelessness from recently homeless to chronically homeless individuals. The goal in each of these programs is to build rapport and assist in connecting individuals to stabilize their housing and achieving self-sufficiency. The Shelter Advocate is a member of a team responsible for daily operations at either of Agate's two housing-focused shelter program sites. One shelter is in downtown Minneapolis and primarily serves single adults experiencing homelessness, with a focus on partnered adults of all genders. The other shelter is an innovative new building in the Longfellow neighborhood of Minneapolis that serves single adults based on community needs. The Shelter Advocate works closely with other employees in a team atmosphere to ensure consistent, affirming, safe operation of the shelter for all guests and volunteers." We can combine into a paragraph. Responsibilities list: need to include all duties from primary responsibilities and the subcategories. Let's compile a comprehensive list without duplication: - Answer and direct calls to the shelter and monitor entrances to allow guests to access the shelter. - Let clients in and out. - Perform intakes for shelter guests. - Monitor guest behavior throughout the shift; make regular rounds inside the shelter to ensure guest safety and maintain a calm and peaceful atmosphere for sleeping guests; call emergency services when appropriate. - Use de-escalation and crisis response skills to address behavior issues or conflicts, always maintaining professional boundaries. - Monitor and review security camera footage throughout the shift; document and report incidents accurately. - Work collaboratively with program staff, property management, and facilities teams to support overall site operations. - Serve as the first point of contact for guests, staff, and visitors—offering a warm, professional, and trauma‑informed welcome. - Respond to voicemails, emails, and other communications promptly. - Ensure daily program routines and procedures, including meal service, occur at scheduled times. - Perform cleaning and light maintenance tasks as needed and appropriate. - Make sure the office and program spaces are kept tidy. - Do laundry throughout the shift. - Support food service, including putting meals out, coordinating the delivery of meals, and supporting volunteers who come onsite to provide food or meals. - Conduct shelter guest intakes, upon request. - Attend regularly scheduled staff meetings and supervisory one‑to‑one meetings. - Keep rosters updated using HMIS. - Represent Agate's shelters at community meetings and trainings. - Understand and adhere to mandated reporting responsibilities. - Perform administrative work, documentation, and data entry. - Provide core services to shelter guests, including offering information, making referrals, and assisting with paperwork or services navigation. - (Physical tasks) Complete physical tasks throughout the shift and remain awake at all times. - (Standby) Be assigned 1‑4 standby shifts per month; during standby, punch in on phone at 9:30 pm and remain punched in until 10:45 pm; if a staff member calls off or does not show up, the standby is required to come into one of the shelters and work until either 7:30 am or 8:30 am. We may also include "Ensure shelter operates safely for all guests, staff, and volunteers." Already covered. Now Qualifications (required) list: - Must have a mobile phone and data plan for required employer software and standby shift scheduling. - Must be flexible to work at either one of our two shelters. - Must agree to work 1‑4 standby shifts per month. - Able to lift up to 50 pounds occasionally and 20 pounds routinely. - Experience with Microsoft Office products. - Must possess a personal mobile phone with an active data plan sufficient to download required applications and reliably respond to on‑call shifts. - Pass background check. - Ability to meet expectations regarding paperwork and documentation through organizational skills, strong attention to detail, and ability to work efficiently and accurately; competency and comfort using technology and computers. - Work respectfully with guests, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio‑economic status, and religion. - Ability to establish rapport quickly with people experiencing a crisis through trauma‑informed, client‑centered, and strength‑based approaches. - Commitment to Agate's values and mission to end homelessness. - Commit