Shared Patient Financial Counselor | Neuromedicine - NM Hospital | Full-Time | Days

About the role

This position qualifies for additional duty compensation, specific to this role, based on responsibility for an expanded scope of services encompassing UFHP, Shands Radiology, and Shands Outpatient Financial Arrangements in the Shared Business Office at the UF Orthopaedic Institute. Ensures the financial integrity of the University of Florida Health Physicians and Shands Healthcare by providing managed care, Medicaid, Medicare, commercial insurance, and other third-party benefit verification, precertification, and authorization activities for both Shands Hospital and UF Health Physicians, for patients seeking clinic and hospital-based services, including hospital outpatient procedures and ancillary services.

Secures appropriate demographic and third-party information for new and returning outpatients while creating a positive first impression through in-person interviews and advance telephone registrations. Responsibilities include establishing or confirming a medical record identification number, account creation, financial screening and analysis, verifying insurance or other third-party coverage, collecting deposits, arranging monthly payment plans, sponsorship referral, obtaining necessary signatures and support documentation from patients and guarantors, and coordinating financial issues with internal and external departments.

Requirements

• High school graduate or equivalent is required.
• College-level coursework including medical terminology is preferred.
• Minimum of two (2) years of experience in a business office, healthcare provider, healthcare-related business, or related industry (e.g., insurance) with emphasis on third-party payor requirements is required.
• Combinations of Shands-specific work experience related to patient demographics, Admissions Financial Arrangements, billing and collections, patient records processing, or similar roles with direct public contact may substitute for experience.
• Working knowledge of medical and insurance industry terminology is required.
• Experience demonstrating the ability to perform multiple tasks simultaneously, recognize and react to changing priorities, make timely and accurate judgment decisions, and effectively communicate with other healthcare professionals.
• Ability to work independently without direct supervision.
• Proficiency in applications and demonstrated ability to work with multiple computer systems is required.
• EPIC system knowledge is desired.
• Exceptional verbal, analytical, and written communication skills.
• Adaptability, tact, and the ability to work well under pressure.
• Understanding of the importance of first impressions, including appropriate attire, attitude, and concern for patients.