Coordinator Surgical/Financial Services | Neuromedicine - NM Hospital | Full-Time | Days

About the Role

Deliver excellent patient-centered care by ensuring the scheduling, financial, and communication processes are complete for patients undergoing major and minor operative procedures. Responsibilities include verifying insurance coverage and benefits, obtaining prior authorizations, preparing and explaining cost estimates for multiple services, identifying and collecting prepayments, providing in-depth financial counseling, establishing payment plans, and securing sponsorship for uninsured patients. Additionally, update demographic and financial data for UFHP and the UF Health System.

Independently maintain surgical calendars, manage scheduled OR time to maximize charges, prioritize and post surgical cases, and coordinate special needs for each patient’s operative experience. Serve as the key communicator in planning, scheduling, and educating between physicians, patients, and payors to ensure a seamless process.

May be required to float to other practices or adjust work hours as needed for staffing.

Responsibilities

• Verify insurance coverage and benefits for patients.
• Obtain prior authorizations for procedures.
• Prepare, communicate, and explain cost estimates for services.
• Identify and collect prepayments from patients.
• Provide financial counseling and establish payment plans.
• Secure sponsorship for uninsured patients.
• Update demographic and financial data in UFHP and UF Health System records.
• Maintain surgical calendars and manage OR time utilization to maximize charges.
• Prioritize and post surgical cases.
• Coordinate special needs for patients’ operative experiences.
• Facilitate communication between physicians, patients, and payors.

Requirements

• High school diploma or equivalent.
• Three years of business, financial, or physician practice experience.
• Working knowledge of CPT and ICD-9/10 diagnosis coding.
• Four-year degree may substitute for two years of financial/physician office experience.
• Associate’s degree or equivalent coursework may substitute for one year of experience.
• EPIC system knowledge preferred.
• Excellent communication, organization, and problem-solving skills.
• Comfortable collecting payments and counseling patients on financial matters professionally.
• Ability to multitask, prioritize responsibilities, and work in a team environment.