PATIENT FINANCIAL COUNSELOR - HOSPITAL

Position Purpose

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

What You Will Do

• Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance
• Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs
• Secure and document payment arrangements
• Aid patients in financing, payment plans, financial assistance and all financial options through the organization
• Work closely with RSO and division leadership to improve collections

Minimum Qualifications

• High school diploma or GED
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire
• Understanding of basic billing and coding

Additional Qualifications (nice to have)

• Epic experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle

Position Highlights and Benefits

• Full time 40hrs 9a-5:30p Tues - Sat, weekend differentials will apply
• Excellent benefits - starting day 1!

Ministry/Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

All Qualified Applicants

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.