Patient Financial Counselor

Job Description

Ongoing upkeep of patient demographics, insurance information, & applicable consents
Ensures all current information is documented in MosaiQ
Meets with patients during their initial physician consult
Discusses their comprehensive financial responsibility based on their benefits
Ensures patients understand their financial responsibility & options to pay
Assists the Patient Access Manager & relevant departments with monthly reports
Verifies outstanding patient balances are truly patient financial responsibility
Assists patients with any inquiries about insurance, billing concerns, or questions arising from correspondence received.

Essential Functions

• Informs patient of payment policy
• Captures summary of payment options for patients
• Refers patients to Patient Liaison who meet the eligibility requirements to apply for Medicaid
• Mets with new patients before initial physician consult
• Obtains and verifies all demographic information, completes comprehensive summary of financial responsibility and payment options
• Responsible for follow-up with patients who need updated demographics, Insurance information, or have an outstanding financial responsibility
• Ensures authorizations are obtained before treatment
• Communicates with clinical staff to ensure no authorizations are missed

Qualifications

• High school diploma or equivalent
• Minimum of 3 years medical customer service required
• Strong organizational and communication skills, and the ability to handle multi-task assignments
• Independent thinker, self-starter with good troubleshooting skills needed