Patient Financial Counselor
About the role
Identifies and coordinates all aspects of financial obligations for private pay patients. Includes patient relations, physician liaison regarding financial liabilities, deposit estimates and collection. Assures that customer needs and/or complaints related to financial services are responded to and documented in a timely and professional manner and in a way that supports organizational goals, system improvements and recovery strategies throughout the organization. Makes financial arrangements and secures payment for services rendered. Protects reimbursement for services by assisting patients with payment plans and options. Interviews patients and/or families to determine funding sources. Applies financial and collection policies.
Responsibilities
- Responds to and documents customer needs and/or complaints related to financial services in a timely and professional manner.
- Interviews patients and/or families to determine funding sources.
- Applies financial and collection policies.
- Makes financial arrangements and secures payment for services rendered.
- Protects reimbursement for services by assisting patients with payment plans and options.
Requirements
- Associate's Degree or Additional experience may be substituted for no degree
- 3 years of experience in patient financial services or medical billing in a hospital business office or five years of experience without degree
Qualifications
Required Qualifications: Associate's Degree --or-- Additional experience may be substituted for no degree3 years of experience in patient financial services or medical billing in a hospital business office or five years of experience without degree
Skills
Not specified
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.
Pay
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Schedule
Full time