Shared Living/Host Home Coordinator/Case Manager

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About the role

Join Mosaic as a Mosaic at Home Coordinator and become a professional difference-maker. At Mosaic, we are relentlessly pursuing opportunities that empower people to live meaningful lives in caring communities. You aren’t just managing cases—you’re the ultimate bridge builder, ensuring the people we serve have a powerful voice and personalized support every single day.

Responsibilities

• Build rock-solid relationships with the individuals we support, their families, host home providers, and direct care workers. Exceptional customer service is key.
• Help individuals express their goals, dreams, and needs, ensuring their voices are not just heard, but loudly respected.
• Monitor the relationships between individuals and their home providers, ensuring the pairing is a perfect, positive, and supportive match.
• Collaborate with our service planning team to create Individual Support Plans, weaving together a person's unique wishes with policy and regulatory requirements.
• Oversee service delivery and contract compliance by conducting regular home and service environment visits.
• Provide on-call support to providers and direct care workers when they need a helping hand or a quick problem solved.

Requirements

• Bachelor’s degree required, along with a minimum of two years of related work experience.
• Previous experience working with people with intellectual disabilities is a plus.
• Valid driver’s license in good standing (required for home visits).
• Top-notch communication skills, a knack for relationship-building, excellent problem-solving abilities, and computer proficiency.
• Experience in behavior management and a good grasp of industry regulations.

Schedule

This is a salaried, daytime position. It includes on-call responsibilities for the providers and individuals on your caseload, which can include additional hours outside of normal business hours. You’ll conduct monthly home visits (a minimum of 6 hours from Hastings) using an agency vehicle or your own (with mileage reimbursement). This position is based in Hastings.

Benefits

• Comprehensive benefits package after 60 days (health, dental, prescription, life insurance, short/long-term disability).
• Tuition assistance to keep your brain growing.
• 403(b) retirement plan.
• PTO that starts accruing on Day 1 (and yes, you can use it immediately!).
• Daily pay option—get your money at the end of the day or choose the traditional bi-weekly setup.

Why you’ll love working here

• Real impact, daily: work for a mission-driven organization that is actively creating inclusive communities.
• An awesome work family: join a compassionate, collaborative team that genuinely values your ideas and contributions.
• Room to grow: great opportunities for training and career advancement.
• Values worth living: we live our values of belonging, connection, faithfulness, and grit every day.