Servicing Support

About the role

Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report, writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.

Responsibilities

• Review reports and audit actions completed by the Evaluator team the prior day
• Review high volumes of loans daily and identify missed items or incorrect actions
• Serve as an important control point before internal and external audit reviews
• May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area
• May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process
• May be responsible for overseeing the decentralized vendor management unit within the loan workout department
• Use PC based software packages for word processing, graphics, spread sheets, etc.
• Specified job duties may vary by area

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in administrative support activities

Preferred Skills

• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Location

This role requires working from one of the following U.S. Bank locations three (3) or more days per week: 5065 Wooster Rd Cincinnati, OH 45226 OR 3180 S Rider Trl Earth City, MO 63045

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$20.00 - $22.50