Service and Repair Support

Responsibilities

• Responsible for repair documentation and written/verbal cost estimates by evaluating controls, power supplies, a variety of actuators and technologies such as Ultrasonics, Metal Welding, Industrial Cleaning and Laser Welding, or by soliciting assistance as needed for applications issues.
• Work with and operate hand tools and electrical/electronic test equipment to perform a variety of electrical and mechanic tests and operation to repair and verify customer equipment for shipment.
• Able to read and interpret engineering prints, sketches and verbal instructions.
• Assist in the development and documentation of new and special products.
• Suggest and implement test criteria for capability studies.
• Inspect work for defects workmanship to ensure quality at every stage of the process.
• Work within established time standards to meet customer repair turnaround and estimated repair cost.
• Requires ability to schedule and analyze workload to achieve objectives.
• Perform administrative and record keeping support as required to meet the company objectives; time sheets, cycle counts, reconciliation’s, BOM audits, quality data information, warranty in-house repair costs.
• Assemble, test, troubleshoot and repair electronic and Electro-mechanical assemblies to prescribed test procedures, using test equipment such as, but not limited to; VOM, Oscilloscope and current meters.
• Calibrate equipment when required.
• Maintain equipment and proper housekeeping and workplace organization.
• Assist in forecasting and control incoming repairs to achieve company repair turnaround objectives.
• Perform other duties as assigned by Service Manager.

Requirements

• HS or equivalent GED, with additional specialized knowledge of engineering disciplines as would normally be obtained through formal technical training at the college to Trade School level.
• Minimum of 5 years’ experience in progressively complex troubleshooting and repair on Electro-mechanical machines and components.
• Working knowledge of manufacturing concepts.
• Ability to read and understand both mechanical and electrical blueprints, layouts, wire lists, and schematics.

Qualifications

• Associate or Bachelor Degree in Engineering or similar field.
• Good communication skills, both written and verbal, to effectively deal with customers.
• Good mechanical background and well organized.

Skills

• Ability to read and understand both mechanical and electrical blueprints, layouts, wire lists, and schematics.
• Ability to read and interpret engineering prints, sketches and verbal instructions.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong problem-solving and troubleshooting skills.
• Excellent organizational and time management skills.

Benefits

• Competitive salary range of $65,000 – $80,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
• Integrated benefits offerings, including medical insurance plans, dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.

Pay

The salary/pay range for this role is $65,000 – $80,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.

Schedule

Position requires extensive travel, including overnight.