Service and Repair Support

About the role

This remote opportunity is responsible for assembly, test, troubleshooting and repair of both standard and special equipment. Develop written and verbal estimates for repair evaluations. Work from verbal or written engineering documentation, BO’s, assembly prints, plumbing diagrams, electrical diagrams or schematics, to meet department production schedule. Accept field service phone calls to assist customers in troubleshooting on-site problems and initiate actions to minimize customer down time and total customer satisfaction in all activities. This role will also make recommendations to help implement process improvements to ensure quality goals are met.

Responsibilities

• Responsible for repair documentation and written/verbal cost estimates by evaluating controls, power supplies, a variety of actuators and technologies such as Ultrasonics, Metal Welding, Industrial Cleaning and Laser Welding, or by soliciting assistance as needed for applications issues.
• Work with and operate hand tools and electrical/electronic test equipment to perform a variety of electrical and mechanic tests and operation to repair and verify customer equipment for shipment.
• Able to read and interpret engineering prints, sketches and verbal instructions.
• Assist in the development and documentation of new and special products.
• Suggest and implement test criteria for capability studies.
• Inspect work for defects workmanship to ensure quality at every stage of the process.
• Work within established time standards to meet customer repair turnaround and estimated repair cost.
• Requires ability to schedule and analyze workload to achieve objectives.
• Perform administrative and record keeping support as required to meet the company objectives; time sheets, cycle counts, reconciliation’s, BOM audits, quality data information, warranty in-house repair costs.
• Assemble, test, troubleshoot and repair electronic and Electro-mechanical assemblies to prescribed test procedures, using test equipment such as, but not limited to; VOM, Oscilloscope and current meters.
• Calibrate equipment when required.
• Maintain equipment and proper housekeeping and workplace organization.
• Assist in forecasting and control incoming repairs to achieve company repair turnaround objectives.
• Perform other duties as assigned by Service Manager.

Requirements

• HS or equivalent GED, with additional specialized knowledge of engineering disciplines as would normally be obtained through formal technical training at the college to Trade School level.
• Minimum of 5 years’ experience in progressively complex troubleshooting and repair on Electro-mechanical machines and components.
• Working knowledge of manufacturing concepts.
• Ability to read and understand both mechanical and electrical blueprints, layouts, wire lists, and schematics.
• Position requires extensive travel, including overnight.

Qualifications

• Associate or Bachelor Degree in Engineering or similar field.
• Good communication skills, both written and verbal, to effectively deal with customers.
• Good mechanical background and well organized.

Skills

• Ability to read and understand both mechanical and electrical blueprints, layouts, wire lists, and schematics.
• Ability to read and interpret engineering prints, sketches and verbal instructions.
• Ability to work independently and manage multiple tasks.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.

Benefits

Commensurate with the skills, talent, capabilities, and experience each candidate brings to the role. Salary range for this role is $65,000 – $80,000 annually.

Pay

$65,000 – $80,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.

Schedule

Remote work opportunity.