Mortgage Servicing Support
Job Description
Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report, writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process. May be responsible for overseeing the decentralized vendor management unit within the loan workout department. Uses PC based software packages for word processing, graphics, spread sheets, etc.
Location Expectations
This role requires working from the following U.S. Bank location three (3) or more days per week: 3301 Rider Trail S Earth City, MO 63045
Basic Qualifications
- High school diploma or equivalent
- Five or more years of experience in administrative support activities
Preferred Skills/Experience
- Good verbal, grammatical and written communication skills
- Well-developed reading, writing, and mathematical skills
- Able to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proficient PC skills, especially Microsoft Office applications and graphics
- Demonstrated administrative skills and acute attention to detail
- Mortgage Experience and/or Loss Mitigation a plus
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law