Mortgage Loan Servicer

About the role

At Security National Bank, we believe that everything matters. We recognize the value of each individual and strive to help everyone reach their full potential. This belief guides our approach to banking and personal interactions.

Responsibilities

• Balance and reconcile transactions throughout the workday, including posting mortgage and principal-only payments, processing advances, balancing general ledger accounts, and reconciling DDA accounts.
• Review and complete daily, weekly, and monthly reports to ensure the accuracy and maintenance of the loan portfolio.
• Process and verify secondary market loan purchases and funding transactions.
• Respond to customer inquiries and verification requests for active and paid mortgage loans.
• Maintain escrow accounts, including disbursing escrow funds and resolving delinquent escrow issues.
• Coordinate escrow insurance payments, including processing insurance documentation and distributing information to appropriate departments and branch locations.
• Prepare payoff quotes for mortgage and consumer loans and process loan payoff transactions.
• Reconcile and process appraisal invoices, miscellaneous underwriting expenses, and commission payments as needed.
• Submit HUD upfront Mortgage Insurance Premiums (MIP) and VA funding fees for government loan closings.
• Complete new loan boarding and system setup activities.
• Maintain mortgage loan tracking spreadsheets and ensure data accuracy.
• Update and maintain departmental Standard Operating Procedures (SOPs).
• Provide backup support for Encompass file completion processes.
• Affix editing and maintenance of imaged mortgage loan portfolio files.
• Assist with annual record retention and document purge activities.
• Participate in special projects and other duties as assigned.

Requirements

• Strong attention to detail and accuracy in a high-volume processing environment.
• Knowledge of mortgage servicing, escrow administration, and loan operations preferred.
• Ability to reconcile accounts, analyze discrepancies, and resolve issues efficiently.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities and meet deadlines while maintaining accuracy.

Qualifications

• High school diploma or equivalent.
• Experience in a high-volume processing environment is preferred.

Skills

• Attention to detail.
• Microsoft Office proficiency.
• Customer service skills.

Benefits

We offer a comprehensive benefit package to our employees including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Pay

Compensation is commensurate with experience.

Schedule

Regular business hours, Monday through Friday.