Servicing Relationship Specialist - Hybrid in Charleston

About the role

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence.

Responsibilities

• Answers phone inquiries accurately and courteously with minimal supervision
• Consistently maintain a professional, courteous, and pleasant tone in all situations
• Identify and resolve loan inquiries using listening, critical thinking, and probing skills for one call resolution
• Develop and maintain a proficient and working knowledge of all servicing aspects of Loan Operations and develop an understanding of all other critical job functions as needed to assist lenders and customers
• Perform specific servicing related tasks such as loan maintenance, payment research, and insurance and escrow tracking research
• Process all work orders, incoming requests and payments within defined SLAs and timeframes
• Absorb and apply changes to bank policies, procedures, federal and state regulations which impact problem resolution aspects
• May assist with special initiatives or projects; supports other areas within Loan Operations as needed

Qualifications, Education, And Certification Requirements

• Education: High School diploma required; Bachelor’s degree preferred
• Experience: A minimum of 1 year of experience in loan servicing with knowledge of loan documentation or equivalent role is required. Experience with FiServ Premier Systems is preferred
• Certifications/Specific Knowledge: Proficient with Office products including Microsoft Word and Excel with the ability to create and manage spreadsheets

Competencies

• High degree of comprehension and retention is a must; excellent communication skills (verbal, written, presentation)
• Strong problem solving skills
• Strong interpersonal skills and the ability to work effectively both independently and within a team environment
• High degree of accuracy and attention to detail
• Excellent organizational and analytical skills a must
• Ability to handle confidential information (customers and employees)
• Ability to provide quality customer service to internal and external clients
• Ability to adjust to a changing environment
• Ability to work under pressure and meet deadlines
• Flexibility in work schedule during peak production period is critical in this position