Client Service Specialist - Hybrid (Houston, TX)

Employee Benefits

The core of our business is our commitment to providing comprehensive employee benefits. We specialize in health, pharmacy, long and short-term disability, vision, dental, and other insurance solutions. Our unique approach includes offering more services and technology-based tools alongside a dedicated team of advisors who genuinely care about our clients.

About the role

The Client Service Specialist (CSS) plays a crucial part in enhancing the overall client experience. This role focuses on improving workflows, timeliness, and client responsiveness, contributing significantly to the team dynamic.

Requirements

• Strong attention to detail
• Positive, can-do attitude
• Self-motivated, flexible, and disciplined
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to thrive in a fast-paced production environment

Experience

• 3-5 years of applicable job experience required
• Proficient with Microsoft Office products
• Prior experience in broker agency or benefit administration firm preferred
• Prior experience with insurance carrier websites preferred
• Proven track record in customer service preferred
• Bachelor’s Degree preferred
• Familiarity with database applications plus
• Familiarity with Employee Navigator plus

Pay

Your base pay is determined based on your skills, education, qualifications, professional experience, and location. Additionally, some roles are eligible for variable compensation, commission, and/or annual bonus based on individual performance and/or company performance.

Benefits

• Health and wellbeing benefits
• Retirement benefits
• Other financial benefits
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs
• Reimbursement of job-related expenses
• Employee perks and discounts

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to their race, color, religion, sex, sexual orientation, gender identity, age, veteran status, uniformed servicemember status, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information, or any other protected characteristic. We comply with all relevant fair chance laws and ordinances.

Artificial Intelligence

We utilize advanced AI technologies to enhance our recruitment process, including filtering candidates based on qualifications and rediscovering potential candidates from our applicant pool. While AI helps streamline the hiring process, it does not replace human judgment. If you have concerns about our use of AI, you may opt out where laws allow.