Client Service Specialist - Hybrid (Rosemont, IL)

Summary

The Client Service Specialist supports the client management staff by assisting with group enrollment, renewal processes, and additional service-related functions that are designed to improve and enhance workflows, timeliness, and client responsiveness.

Essential Duties and Responsibilities

• Aid with employee and employer questions
• Aid with open enrollment meetings and presentations
• Aid with claims troubleshooting
• Aid customers with membership and eligibility changes
• Aid clients with billing concerns
• Help clients with compliance-related questions (FMLA, short-term disability, COBRA)
• Follow up on service issues and act as phone backup for call overflow
• Assist the team with overflow work as needed

Qualifications, Skills, and Requirements

• Strong attention to detail
• Positive, can-do attitude
• Self-motivated, flexible, and disciplined
• Ability to work independently as well as in a team environment
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to thrive in a fast-paced production environment

Education, Training, and Experience

• Two or more years of applicable job experience preferred
• Proficient with Microsoft Office products required
• Prior experience in a broker agency or benefits administration firm preferred
• Familiarity with insurance carrier websites preferred
• Proven track record in customer service preferred
• Bachelor’s degree preferred
• Familiarity with database applications preferred

Pay and Benefits

The typical base pay range for this role nationwide is $30 to $33.65 per hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers.

About OneDigital

OneDigital is an equal opportunity employer. We believe in hiring the most qualified applicant for the position, regardless of background. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. We provide equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”).

Artificial Intelligence

We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.