Service Desk Specialist (hybrid)

About the role

System One IT is staffing two Service Desk I openings for a leading scientific institution in Baltimore, MD.

Seeking candidates with strong macOS, Windows, and Linux experience to provide day-to-day user support and troubleshooting for laptops/machines, network connectivity, login issues, etc.

Responsibilities

• Manage user accounts within Active Directory, including provisioning, deactivation, and ongoing maintenance.
• Provide technical support to staff and partners through in-person assistance, telephone, and various collaboration tools.
• Execute routine operational tasks in accordance with established procedures; proactively identify and escalate issues to second- or third-tier support and management as needed.
• Effectively prioritize and manage multiple tasks in a fast-paced environment.
• Maintain strong attention to detail with excellent written and verbal communication skills.
• Collaborate effectively as a team member to achieve organizational goals.

Requirements

• Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux.
• Excellent customer service and communication skills.
• Ability to prioritize and execute tasks in an interrupt-driven environment.
• Proven analytical and problem-solving skills.
• Minimum of 3 years of experience in a related field.
• ITAR clearance required.
• Must be able to work on-site three days per week.