Service Desk Specialist

About the role

Tier I contact and incident resolution to customers with hardware, software, and application problems. Attempts to resolve as many incidents during the first call, or at Tier I. Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.

Responsibilities

• Tier I contact and incident resolution to customers with hardware, software, and application problems
• Attempts to resolve as many incidents during the first call, or at Tier I
• Responsible for documenting incident status in incident database tools
• Provides polite and friendly customer service

Requirements

• Working knowledge of computers, printers, laptops and common windows applications
• Requires 3 years experience in windows environment and/or call center or service desk experience

Qualifications

• High school diploma or GED required