Service Desk Specialist

About the job

You will play a pivotal role, acting as the hands-on/on-site IT support specialist, supporting 2 main sites (Greenwood and AMDC). You will have the opportunity to help and support users, and act as the local extension to the Core IT Operation organization, contributing to the overall success and growth of our organization. Currently, this is an Onsite opportunity located in Indianapolis, IN.

Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues.
• Diagnose and resolve issues involving Windows OS, Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint, Access).
• Troubleshoot PC hardware, peripherals, printers (Ricoh), Zebra devices, and mobile phones.
• Support Microsoft Teams Rooms (MTR), AV setups, virtual meeting technologies and site support activities (office moves, setups, upgrades).
• Walk users through solutions and ensure clear communication throughout the resolution process.
• Aid in network troubleshooting (routers, switches, wireless access points) alongside infrastructure teams.
• Maintain and support Active Directory (user and device account management).
• Support SCCM processes, including OS deployment, imaging (F12), and software installations.
• Ensure compliance with IT policies, including security patching and vulnerability remediation.
• Manage and track incidents using ticketing systems (ServiceNow preferred).
• Follow ITIL-based processes and contribute to continuous improvement.

Requirements

• You have IT related degree or relevant experience:
• - 5+ years of hands-on IT support experience (Help Desk, Desktop Support, or similar).
• - Strong knowledge of Windows operating systems, Microsoft 365 / Office Suite and PC hardware and mobile device support.
• - Working knowledge of Networking fundamentals, SCCM / endpoint management tools and Software deployment (Software Center / Company Portal).
• - Experience with ServiceNow or similar ticketing systems will be a plus.
• - Strong customer service orientation and problem-solving mindset.
• - Ability to manage multiple priorities in a fast-paced environment.
• - Excellent communication and collaboration skills.
• - Self-starter with the ability to work independently and within a team.

Qualifications

• We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Skills

• IT related degree or relevant experience.
• Hands-on IT support experience (Help Desk, Desktop Support, or similar).
• Strong knowledge of Windows operating systems, Microsoft 365 / Office Suite and PC hardware and mobile device support.
• Working knowledge of Networking fundamentals, SCCM / endpoint management tools and Software deployment (Software Center / Company Portal).
• Experience with ServiceNow or similar ticketing systems.
• Customer service orientation and problem-solving mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and collaboration skills.
• Self-starter with the ability to work independently and within a team.

Benefits

• We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
• Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

Pay

The base salary for this role is typically $65,000 - $77,000 per year.

Schedule

This is an Onsite opportunity located in Indianapolis, IN.