Service Desk Specialist

Consumers Credit Union · Lake Forest, IL · 1 mo ago

HybridInformation Technology$20.16–$30.24/hrFull-time

About the role

Consumers Credit Union (CCU) is looking for a Service Desk Specialist to join the Tech department! This is an entry-level opportunity where you’ll be assisting and providing first-level technical support in a fast-paced, collaborative environment. This is a great opportunity for someone who is tech focused, detail-oriented, and enjoys working with a variety of applications.

Responsibilities

Install, support, and manage hardware, software, and network components to maintain a stable computing environment
Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications
Support and maintain devices such as scanners, receipt printers, check printers, and document printers
Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training
Document system changes in the intranet, service desk ticketing system
Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards
Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability
Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate

Qualifications

Absolutely required: Associates Degree or completion of specialized tech courses
Preferred: 3+ years of work experience in PC usage, hardware/software support or related
With this being an early career position, the team will consider 1+ years of experience if you have basic knowledge of providing Level 1 support
Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi
Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable
Critical thinking and problem-solving skills
A self-starter with the ability to work independently
Ability to perform physical tasks including frequent bending and lifting of equipment up to 30 lbs
Availability to work 40 hours/week and be scheduled between the following hours: Monday – Friday: 7:30AM – 6:15PM, Rotating Saturdays: 8 AM - 2 PM

Benefits

The salary range for this role is $20.16 to $30.24 per hour. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20. For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.