Service Desk Specialist

Responsibilities

This position is with the Service Desk, a team of talented individuals who collaborate toward a common goal in delivering exceptional support and service to our customers. The ideal candidate for this position will have exceptional customer service skills, be comfortable delivering support via phone, and be able to learn quickly. Candidates must demonstrate strong troubleshooting skills and be dedicated to tracking calls through well documented tickets. Under general supervision, delivers quality service to the customers of Information Systems & Services by serving as a single point of contact for reporting problems, requesting services and making inquiries.

Qualifications

• Education: Associates degree in computer science, healthcare informatics or related field, or equivalent experience required.
• Experience: At least one year of experience providing customer-service focused technical support, preferably using remote support technologies in a call center environment. Experience working with an IT service management ticketing system strongly preferred. Experience with computerized healthcare systems strongly preferred.

Skills

• Demonstrated technical analysis and problem solving capabilities.
• Strong knowledge of Microsoft Windows operating system, Microsoft Office suite, Citrix, client-server applications, remote connection and other technologies.
• Knowledge of troubleshooting techniques for computers, printer, peripherals, client-server applications, connectivity and desktop software issues.
• Delivers exceptional service and demonstrates strong interpersonal skills that allow for constructive working relationship with a diverse population of customers.

Pay

Pay Range: USD $27.12 - USD $38.77 /Hr.

Our Commitment to Health and Equal Opportunity

Our Commitment to Health and Equal Opportunity
Above all, we will do the right thing.
If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed.
We are committed to fostering an inclusive environment where everyone can grow and succeed.
Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

Application Instructions

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you