Services Consultant - GSP Mid-Market, Data Center & Emerging Markets

About the role

The Services Consultant will grow WWT's Services business by leading the services sales process for assigned Emerging and Midmarket accounts, with focused coverage across telecommunications providers, datacenter operators, and next-generation cloud and AI infrastructure providers.

Responsibilities

• Create a team environment while leading in the delivery of operational excellence and financial performance, ensuring profitable services engagements.
• Develop and maintain strong relationships with sales, PS, internal support organizations, customers, OEMs and partners across Emerging, Midmarket accounts in telco, datacenter, and AI infrastructure verticals.
• Exercise comprehensive knowledge of WWT's professional service capabilities and continuously work to identify relevant ways these capabilities can be positioned to serve the customer, with particular emphasis on services that support AI datacenter buildouts, GPU infrastructure deployments, and Neocloud/GPUaaS provider needs.
• Develop and execute staffing plans to ensure successful delivery of services.
• Track the financial performance of services and make suggestions to minimize risk and increase GP where possible.
• Promote and provide leadership in our core values (trust, humility, embrace change, passion and a strong work ethic, positive attitude, team player and honesty and integrity) to foster a positive work environment and high-performance teams.
• Provide vision and direction to your team and conduct strategic planning.
• Provide management support of your team and function.
• Provide regular and ad-hoc financial and operational reporting as needed.
• Continually analyze the business for process improvements and new opportunities.

Qualifications

• Bachelor's degree, Master's degree preferred.
• Minimum of 10 years' experience in Professional Services.
• Experience in creating and supporting various services business models, delivery models and partnering arrangements, including Professional Services, Managed Services, Cloud Services, Staffing Services, etc.
• Experience working with or selling into telecommunications providers, datacenter operators, or emerging AI infrastructure and cloud customers strongly preferred.
• Demonstrated experience crafting win/win solutions with customers, sales and services delivery organizations.
• Demonstrated experience leading through influence in matrixed organizations.
• Strong organizational skills (PMP or PM experience).
• Excellent communication skills.
• Ability to tactfully and professionally address sensitive and complex issues.
• Professional demeanor with the ability to speak at the executive level and build relationships.
• Strong understanding of financial processes. Demonstrated ability to create pro formas, track project metrics, forecast future trends and manage change.
• Strong understanding of contract processes. Demonstrated ability to manage contract modifications and take the lead on negotiations surrounding contract scope, cost and schedule.
• Valid driver's license.