Consultant, Managed Services

About the role

Join DelCor as a Managed Services Consultant and become the go-to technology partner for our DMV-area nonprofit and association clients. In this hybrid, client-facing role, you’ll tackle fresh challenges every week!

Designing tech plans, optimizing technology workflows, and troubleshooting networks to deliver tangible impact. Expect to spend 4-5 days onsite, deepening relationships and driving measurable improvements in our clients' technical environments.

Key Responsibilities

• Support DelCor’s clients by gaining an in-depth understanding of their networks and leading on problem and incident management
• Collaborates with client leadership to develop and support an IT roadmap
• Collaborate with various teams at client sites to maintain network infrastructure
• Proactively provide updates on client statuses to DelCor’s leadership team
• Act as the main point of contact (POC) for our clients and be their go-to resource when it comes to their networks and systems
• Administration and troubleshooting for: Servers, Firewalls, Wireless Access Points, Desktops, Remote Access, Email Services (Office 365), Networks
• Ability to lead on issues, take escalations from IT Services Desk
• Provide high-level customer service to clients through timely ticket closures, continuously providing updates, and professional responses to emails and requests

Preferred Experience/Training

• 4 + years hands-on in Microsoft environments
• Proficient with Windows Server 2016/2019/2022 and Windows 10/11 desktops
• Solid grasp of Microsoft 365 services (Exchange Online, Teams) and Azure AD
• Expertise in Active Directory, Group Policy, and device management (Intune/Endpoint Manager)
• Networking fundamentals in IP addressing, DNS, DHCP, VLANs
• Experience configuring firewalls and VPNs
• Comfortable in both enterprise-scale and small-office settings, with hybrid on-prem/cloud setups
• Strong verbal and written communication skills to be able to translate technical concepts into clear, actionable terms

Nice-to-have

• Microsoft certification (Modern Desktop Admin, Azure Admin)
• Bachelor’s degree in IT, Computer Science, or related field

Our Exceptional Benefits and Perks

• 17 Days of PTO in the First and Second Years, PTO Increased to 23 Days After Two Years
• 10 Federal Paid Holidays and 1 Floating Holiday
• Charity PTO Day
• 401k Savings Plan + Matching
• $35 Monthly Cell Phone Benefit
• $300 Work from Home Stipend for New Employees
• Health, Dental, and Vision Insurance
• Company-Sponsored HRA Plan
• Paid Parental Leave
• Mileage Reimbursement
• Professional Development and Certification Reimbursement and Recognition
• Employee Referral Program
• Short-Term and Long-Term Disability Costs Covered 100% by DelCor
• Employee Assistance Program
• Bereavement Leave
• Family and Medical Leave
• Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits
• $25,000 Life Insurance Coverage