Services Business Manager

Grading is determined in accordance with the published Volume Standards. Job Grade 4, Tier 3 in the Services career area. Supervisory role.

Responsibilities

• Manages and optimizes concession, telecom, food, vending, and health & wellness programs and operations.
• Identifies new business opportunities and leads the development of special events, including fairs and bazaars.
• Ensures adherence to company policies and regulatory requirements while driving operational efficiency and profitability.
• Oversees and administers concession contracts to ensure compliance with all contractual requirements.
• Manages multiple restaurant concession agreements, ensuring alignment with contract provisions regarding name brand fast food (NBFF) guidelines and Exchange standards.
• Provides financial oversight, including daily revenue reconciliation and fixed asset management.
• Conducts market trend analysis, prepares financial and performance metrics, monitors budgets, expenses, and profitability to support strategic decision-making.
• Acts as a contracting officer's representative for administration and oversight of Exchange agreements; may handle contract development and/or negotiation in accordance with Exchange objectives and policies.
• Provides guidance and offers resolutions to maintain effective services operations that drive the customer experience and meet business objectives.
• Ensures compliance with corporate and local policies and procedures to meet the highest standards of customer experience.
• Performs other duties as assigned.

Requirements

• Five years of experience in retail, food, or services operations with at least one year of experience managing and/or overseeing services, vendor, or concession operations. General administrative experience, with knowledge of common business concepts and practices is required.
• OR Bachelor's degree and three years of experience in retail, food, or services operations with at least one year of experience managing and/or overseeing services, vendor, or concession operations. General administrative experience, with knowledge of common business concepts and practices is required.
• Successful completion of Services Business Manager (SBM) Contracting Officer's Representative (COR) training course is required within 7 days of placement into the position.
• Must complete ServSafe training within 90 days of hire.
• Work is onsite at Ft. Knox; remote/telework is not authorized per Presidential Memorandum “Return to In Person Work.”
• PCS authorized for eligible associates; relocation entitlements/allowances may vary.
• Proficiency in Microsoft Office products is required.

Work Challenges

• Completion of SBM Curriculum in LEX within 6 months of assuming the position.

Pay

Minimum salary: $72,064.00