Business Services Manager

About the role

Cirtec Medical has been a leading outsourcing partner for complex medical devices since 1990. We specialize in comprehensive solutions for Class II and III devices, from design and development to precision components and finished device assembly. Our expertise spans neuromodulation, implantable drug delivery, cardiac rhythm management, structural heart, mechanical circulatory support, and minimally invasive surgical systems. Our dedicated teams prioritize growth, innovation, and collaboration.

Key Responsibilities

• Build and maintain relationships with key customer contacts to manage expectations, drive growth within the customer portfolio and communicate customer needs to the rest of the organization.
• Monitor customer portfolio revenue and profitability to ensure we are meeting organizational objectives. Develop and present pricing strategies accordingly.
• Drive quarterly business reviews with key production customers either virtually and/or in person. Work with cross-functional teams to gather, analyze and present KPI data, Cost Improvement initiatives, and relationship metrics.
• Supports the annual budgeting process by being the primary author of customer demand forecasts. Maintain and update product forecasts regularly to support Production planning.
• Address customer concerns and requests by coordinating internally driving activity and timely communication. Escalate major customer topics that require executive engagement.
• Coordinate with Sales and Commercial Finance teams to ensure products are priced accurately and margins are maintained throughout the life of the program.
• Provide customers with delivery information based on Value Stream Meeting (VSM) driven from the planning team and update dates within M2M (Enterprise Resource Planning System).
• Handle daily calls and correspondence with customers and sales reps on purchase orders/sales orders. Keep records of customer interactions, process customer accounts and file documents.
• Prepare and provide customer open order reports as required.
• Work with Business Development on new and revised quotes for new and revised purchase orders.

Qualifications

• Must have a Bachelor’s Degree from an accredited college or university.
• 2+ years of extensive experience in a client-facing role.
• Strong communication and interpersonal skills.
• Excellent presentation skills.
• Ability to work on multiple projects simultaneously in a fast-paced environment.
• Comfortable working with cross-functional teams and upper management.
• Microsoft Office and general software skills required (Word, Excel, PowerPoint).
• Good to have an MBA.
• Experience in a manufacturing environment.
• Experience with financial models, gross margin analysis, and cost of goods variables.
• Experience working in the medical device industry or a similar regulated industry.
• A background in Class II and III medical device development or manufacturing is a plus.

Pay

Salary Range: $80,000 to $100,000 based on skills and experience.

Benefits

Cirtec Medical Corporation offers a wide range of benefits, including training and career development, healthcare and well-being programs, paid time off, and a 401(k) retirement savings plan with a company match.