Manager-Services

About the role

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. This role involves leading service repair, upgrades/enhancements, service agreements, and installation of new equipment.

Responsibilities

• P&L responsibility, providing monthly revenue forecasting and driving service agreement base growth.
• Partnering with the acquisition team to provide contract pricing on parts and services.
• Managing technician recruitment, training, and development.
• Coordinating field service operations, invoicing, and collections.
• Ensuring customer satisfaction and managing risk in service agreements, service turnkey, and repairs work.
• Overseeing the service coordination function to respond efficiently to customers, ensuring technicians' training and skill level is appropriately balanced.
• Driving continuous improvement through performance management and technical product training programs.
• Affirming margin expectations are met during sales and fulfillment activities.
• Maximizing cash flow by ensuring invoices are generated promptly, managing expense budgets, and increasing service team utilization.
• Improving transactional processes impacting the customer experience and increasing overall customer satisfaction.
• Ensuring environmental, health, and safety compliance within the service team.
• Providing training to all employees to maintain a safe and productive work environment.

Requirements

• 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
• 3+ years experience managing and coaching large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included.

Qualifications

• Must have a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included.
• Must be able to travel to customer job sites, which may include outdoor work and/or work in mechanical/equipment rooms.
• Must be able to handle variable weather conditions, moving mechanical parts, heights, and other variable environmental conditions based on location.

Skills

• Technical Systems Expertise
• Project Management
• Microsoft Applications Proficiency
• Driver’s License

Benefits

We offer competitive compensation and comprehensive benefits and programs. Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Pay

Annual Base Salary Range: $90,900.00 - $189,800.00

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.