Management Services Manager

About the role

The University of Iowa Health Care’s department of Environmental Services is seeking a Management Services Manager to oversee and manage the day-to-day operations of the Environmental Services team at Stead Family Children’s Hospital.

Responsibilities

• Coordinates and oversees facility functions and activities including cleaning, environmental quality, set up for special functions and event preparation.
• Orients and trains new and/or transferring employee(s) to the department cleaning methods and department/hospital policies and procedures.
• Evaluates employee performance, coaches, facilitates work unit or team activities and conducts or recommends disciplinary actions, promotions, and terminations.
• Schedules, directs, and inspects daily work activities of employees.
• Aids in planning and revision of departmental policies and procedures to include evaluation and recommendation of supplies and equipment.
• Develops and creates new ways to address customer service issues both with staff and departmentally.
• Ensures staff compliance with State of Iowa, Iowa Department of Public Health, State Board of Regents, OSHA and regulatory requirements for Hepatitis B (HBV) and Standard Precautions for the education, training and work practices.
• Holds employee meetings on a regular basis to include formal training.
• Interviews applicants and recommends candidates for appointment.
• Performs, recommends, and documents counseling and progressive discipline of employees.
• Prepares and maintains records and reports.
• Ability to work alongside employees with the collective goal of an excellent environmental outcome.
• Ability to work without direct supervision.
• Responds to customer complaints and requests from external departments related to the delivery and improvement of a broad scope of services.
• Communicates with senior leadership.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience is required.
• Considerable (3-5 years) management experience.
• Considerable (3-5 years) of custodial experience.
• Proficiency in computer software applications.
• Excellent written and verbal communication skills.
• Demonstrated experience with time management (i.e. setting priorities and managing multiple demands effectively).
• Considerable (5+ years) experience in customer service driven environment.
• Minimum (2+ years) management experience working in a health care setting.
• Ability to move up to 50 pounds.

Qualifications

• Prior experience working in a large (500 + bed) academic medical facility (desirable).
• Knowledge of the full spectrum of facilities management activities; ability to maintain, care for and develop commercial and physical facilities (desirable).
• Ability to plan, mobilize and distribute resources to fulfill business objective and plans, may require ability to plan and administer a budget (desirable).
• Ability to form and manage effective teams (desirable).
• Certified Healthcare Environmental Services Professional (CHESP) credential (desirable).
• Certification of Mastery of Infection Prevention (CMIP) (desirable).

Benefits

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa.
• Fringe benefit package including paid vacation, sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans (https://hr.uiowa.edu/benefits).