ServiceNow Training Specialist

Responsibilities

• Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
• Create training programs using the ADDIE instructional model.
• Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
• Conduct stakeholder interviews and needs analysis for training program
• Responsible for material creation and document management
• Conduct live and recorded digital training sessions
• Manage the training program and report attendance statistics
• Apply adult learning principles and the ADDIE model in developing the program
• Facilitate internal new hire onboarding training, as well as government customer training

Requirements

• 5+ years' of experience with the ServiceNow platform
• 20-30 Slide decks created on the ServiceNow platform and different modules
• Experience with Section 508 compliance
• Strong Federal experience with different agencies
• Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences
• Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions
• Knowledge of learning theory and instructional design principles
• Proficiency in using training development tools and software
• Experience with virtual training platforms and e-learning development tools
• Experience with microlearning video development using Camtasia
• Experience and knowledge of ServiceNow
• Ability to work independently and in a team environment, with a focus on achieving results
• Excellent oral and written skills
• Ability to travel as required

Qualifications

• BS degree in any of the following: Business, Human Resources, Education, or related field

Skills

• ServiceNow
• ADDIE instructional model
• Section 508 compliance
• Stakeholder interviews
• Material development
• Document management
• Training delivery
• Training evaluation
• Adult learning principles
• Learning theory
• Instructional design principles
• Training development tools
• E-learning development tools
• Microlearning video development
• Virtual training platforms

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave