ServiceNow Consultant

Role Overview

A career in IBM Consulting involves working with leading companies across industries to help them shape their hybrid cloud and AI journeys. You'll leverage IBM's technology, including Red Hat, to drive meaningful change and accelerate client impact.

Responsibilities

• Develop ServiceNow Strategy: Lead the team in building a ServiceNow strategy based on value vs. effort, aligning with business objectives and ensuring successful implementation.
• Solution Design and Costing: Contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision-making.
• Client Negotiation and Implementation: Tailor solutions to budget guidelines, negotiate with clients, and ensure successful implementation and adherence to project timelines.
• Technical Configuration and Maintenance: Provide configuration and maintenance support for software product implementation, utilizing expertise in web technologies such as XML, HTML, and Web Services.
• Team Leadership: Lead the team in delivering high-quality solutions, ensuring alignment with business objectives and adherence to project timelines.

Requirements

• Deep Expertise in ServiceNow Modules: Proven experience with specific ServiceNow modules, including configuration and maintenance support for software product implementation.
• ITIL Process Knowledge: In-depth understanding of service management and ITIL processes, with the ability to apply this knowledge in developing effective ServiceNow strategies.
• Technical Proficiency in Web Technologies: Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL.
• Solution Design and Cost Estimation: Proven ability to contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision-making.
• Strategic Leadership: Experience leading teams in developing and implementing strategic plans, with a focus on delivering high-quality solutions aligned with business objectives.

Preferred Experience

• Advanced Web Technologies: Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL, to support software product implementation.
• ITIL Process Expertise: In-depth understanding of service management and ITIL processes to develop effective ServiceNow strategies and ensure successful implementation.
• Cost-Benefit Analysis: Ability to prepare cost-benefit models to inform decision-making and contribute to solution design through effort estimation and costing.