ServiceNow Consultant

Key Responsibilities

• Develop and advise on ServiceNow configuration strategies aligned with client goals.
• Analyze existing processes to recommend best practice implementation options.
• Validate that the platform setup adheres to governance and strategic direction.
• Partner with project teams to ensure timely execution of key milestones.
• Translate client needs into effective out-of-the-box solutions while managing scope.
• Document configurations, decisions, and procedures clearly for future reference.
• Support testing and quality assurance activities for the ServiceNow rollout.
• Lead or contribute to project meetings, providing guidance on technical and strategic issues.

Required Skills & Experience

• 3-5+ years of experience working directly with ServiceNow implementations.
• Strong understanding of the difference between configuring and customizing ServiceNow.
• Proven ability to guide clients with a flexible, consultative mindset.
• Excellent communication and stakeholder management skills.
• Experience managing or supporting technology projects involving ServiceNow platform.
• Ability to work in a fast-paced environment and adapt to evolving client needs.
• High School Diploma or equivalent; certifications in ServiceNow administration or implementation preferred.

Desired Skills & Experience

• Prior experience with government or utility industry environments.
• Knowledge of project management principles or frameworks.
• Exposure to ServiceNow governance and strategy development.
• Advanced ServiceNow certifications or additional related ITSM tool expertise.