Consultant - ServiceNow

Work you'll do

• Supporting requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows
• Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases
• Contributing to functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls
• Supporting documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases
• Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials
• Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption

A successful candidate would possess these skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Cyber Security, Engineering, Information Technology, Finance, or Business
• 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role
• 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation
• 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management
• 2+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Experience supporting implementation and configuration of ServiceNow AI Control Tower capabilities, including AI inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting
• Experience supporting identity governance for human and non-human actors using Veza, or cyber asset discovery and configuration management database (CMDB) integration using Armis

Preferred

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ArchX (Architecture Excellence)
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including CIS-Risk and Compliance (CIS-RC), CIS-Security Incident Response (CIS-SIR), CIS-Vulnerability Response (CIS-VR), CIS-Third-Party Risk Management (CIS-TPRM), CIS-Hardware Asset Management (CIS-HAM), CIS-Software Asset Management (CIS-SAM), CIS-Service Mapping (CIS-SM), CIS-Discovery (CIS-DISCO), CIS-Event Management (CIS-EM), CIS-Data Foundations (CIS-DF), or CIS-Strategic Portfolio Management (CIS-SPM)

Compensation Range

A reasonable estimate of the current range is $82,600 to $162,800.

Additional Information

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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