ServiceNow Specialist

About the role

Saliense is seeking a ServiceNow Specialist to lead the design, development, and implementation of solutions on the ServiceNow platform. The ideal candidate will have technical knowledge of ServiceNow architecture and modules, strong problem-solving skills, and the ability to work collaboratively across teams to deliver scalable, enterprise-grade solutions.

Qualifications

• 10+ years of relevant experience
• Bachelor’s degree from an accredited institution
• Active Secret Clearance or current interim
• Active or Ability to Obtain Prior to Start Date - IAT Level II certification (Security+ or equivalent)
• Proficient in configuring and customizing ServiceNow modules, including Incident Management, Change Management, and Asset Management etc.
• Skilled in developing automated workflows, forms, and dashboards to align with organizational processes.
• Experience integrating ServiceNow with enterprise systems such as HR systems, and financial tools.
• Ability to establish API connections for seamless data exchange between ServiceNow and external platforms.
• Knowledge of ServiceNow System Administration, including user roles, permissions, and access controls.
• Experience providing operational sustainment support to ensure ServiceNow remains functional and efficient.
• Skilled in creating real-time dashboards and generating custom reports for tracking IT service requests and performance metrics.
• Proficient in developing and maintaining a centralized knowledge base for IT solutions, FAQs, and troubleshooting guides.
• Able to establish and maintain stakeholder relationships to maximize platform adoption and effective usage.
• Experience developing and maintaining functional and technical documentation for ServiceNow tools and capabilities.
• Expertise in automating and deploying best practice processes to improve efficiency and reduce manual effort.
• Able to align ServiceNow configurations with organizational lines of effort and strategic goals.
• Skilled in increasing process digitalization and enhancing organizational effectiveness through ServiceNow solutions.
• Experience capturing stakeholder feedback to improve ServiceNow functionality and user experience.
• Able to measure the quantitative impact of ServiceNow solutions on mission objectives.