ServiceNow Implementation Specialist

Key Responsibilities

• Support ITIL-aligned processes for ServiceNow implementations.
• Collaborate with customers to understand current transformation scope and create detailed plans with clear timelines.
• Work closely with teams throughout implementation to ensure a successful Go-Live.
• Provide technical leadership by addressing issues, managing status meetings, and driving implementation teams.
• Design and implement ServiceNow solutions, covering functional areas like Incident Management, Problem Management, Change Management, Self-Service Portal, Knowledge Management, Service Catalog, and Requests.
• Configure SLA features, approvals, notifications, foundation data, and workflow customization for ITSM processes.
• Develop and customize business rules, client/server-side scripts, script includes, and flow designer functions.
• Manage MID Server installation and configuration.
• Develop robust integrations, including Integration Hub, REST APIs, Azure AD, SSO, E-bonding, and inbound/outbound processes.

Essential Skills

• Comprehensive understanding of multiple ITSM tool integrations and the ability to design and implement ServiceNow plans.
• Experience ensuring transformations align with Go-Live strategies for various towers.
• Strong hands-on skills in analyzing, designing, and developing complex ServiceNow functionalities.
• Proficiency in configuring and customizing ServiceNow ITSM features, workflows, and scripts.
• Advanced knowledge of developing and managing integrations with external systems.
• Effective communication, leadership, and organizational skills to lead diverse teams and engage stakeholders.

Must-Have Qualifications

• Hands-on experience with multiple functional areas in ServiceNow.
• Proven ability to configure SLA features, approvals, workflows, and ITSM features.
• Expertise in integration development, including Integration Hub, REST APIs, and SSO.
• Strong experience with MID Server installation and configurations.