ServiceNow IRM and VR Business Process Consultant

About the role

Windward Consulting is an Elite ServiceNow Partner delivering real-world Service Reliability solutions. We combine expert process knowledge, technology insight, and operational experience to serve clients like Fortune 500 companies and U.S. government agencies.

Responsibilities

• Engage stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations.
• Conduct workshops, interviews, and process mapping sessions to capture current and future workflows.
• Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation.
• Support data model, integration, and UI/UX design discussions, and participate in Agile or hybrid delivery activities.
• Ensure delivered solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues as needed.
• Serve as the liaison between business units, IT, and the ServiceNow delivery team, providing project updates, status reports, and training sessions as needed.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
• 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations.
• Demonstrated experience in facilitating requirements gathering via workshops and system/content review, designing processes, and creating user stories in an Agile environment.
• Familiarity with ServiceNow data structures, tables, and workflows.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication, facilitation, and stakeholder management skills.
• Understanding of integration points with other enterprise systems (e.g., Tenable, Crowdstrike).

Qualifications

• ServiceNow Certified Implementation Specialist – Integrated Risk Management (IRM)
• ServiceNow Certified Implementation Specialist - Vulnerability Response (VR)
• ServiceNow Certified Systems Administrator (CSA)

Skills

The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills. This role combines strong technical expertise in the ServiceNow platform, demonstrated experience in the IRM and VR module, and consulting and implementation skills to deliver high-quality, scalable applications and modules.

Benefits

Windward offers a comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, paid time off, personal leave, holidays, and a 401(k) plan with company match. We also provide work/life balance and an inclusive environment where employees can grow professionally.

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

The role is remote-friendly, allowing flexibility in work hours.