ServiceNow IRM and VR Business Process Consultant

Engage business and technical stakeholders to identify, document, validate, and prioritize requirements for ServiceNow implementations.

• Facilitate workshops, stakeholder interviews, process-mapping sessions, and system or content reviews to understand current-state and future-state workflows.
• Translate business requirements into actionable user stories, acceptance criteria, process documentation, and functional specifications within Agile or hybrid delivery environments.

Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into configurations, workflows, automation, and scalable solutions.

• Apply ServiceNow IRM and Vulnerability Response expertise to help design solutions that address organizational risk, compliance, and vulnerability-management needs.
• Participate in discussions related to data models, integrations, platform structures, and user experience to ensure solutions support business objectives.

Contribute to Agile delivery activities, including sprint planning, backlog refinement, user acceptance testing, and other implementation ceremonies.

• Coordinate UAT activities, validate delivered solutions against defined requirements, identify defects or gaps, and support issue resolution.
• Act as a liaison between business units, IT teams, and ServiceNow delivery teams, ensuring clear communication throughout implementation projects.

Provide project updates, status reporting, stakeholder communications, and training or enablement sessions as needed.

• Help ensure implementations follow ServiceNow best practices, organizational standards, and platform capabilities while supporting successful user adoption.

About the role

This role offers the opportunity to shape ServiceNow solutions that improve risk management, vulnerability response, and operational effectiveness for complex organizations. You will serve as the bridge between business stakeholders and technical delivery teams, translating business needs into scalable platform solutions.

Responsibilities

Engage business and technical stakeholders to identify, document, validate, and prioritize requirements for ServiceNow implementations.

• Facilitate workshops, stakeholder interviews, process-mapping sessions, and system or content reviews to understand current-state and future-state workflows.
• Translate business requirements into actionable user stories, acceptance criteria, process documentation, and functional specifications within Agile or hybrid delivery environments.
• Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into configurations, workflows, automation, and scalable solutions.
• Apply ServiceNow IRM and Vulnerability Response expertise to help design solutions that address organizational risk, compliance, and vulnerability-management needs.
• Participate in discussions related to data models, integrations, platform structures, and user experience to ensure solutions support business objectives.
• Contribute to Agile delivery activities, including sprint planning, backlog refinement, user acceptance testing, and other implementation ceremonies.
• Coordinate UAT activities, validate delivered solutions against defined requirements, identify defects or gaps, and support issue resolution.
• Act as a liaison between business units, IT teams, and ServiceNow delivery teams, ensuring clear communication throughout implementation projects.
• Provide project updates, status reporting, stakeholder communications, and training or enablement sessions as needed.
• Help ensure implementations follow ServiceNow best practices, organizational standards, and platform capabilities while supporting successful user adoption.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field.
• 3–5+ years of business analysis experience, including at least 2 years focused on ServiceNow implementations.
• Demonstrated experience facilitating requirements-gathering workshops, stakeholder interviews, and system or content reviews.
• Experience designing and documenting business processes, creating user stories and acceptance criteria, and working within Agile delivery environments.
• Strong understanding of ServiceNow data structures, tables, workflows, and platform capabilities.
• Demonstrated expertise with ServiceNow Integrated Risk Management (IRM) and Vulnerability Response (VR) modules.
• Strong analytical, problem-solving, and critical-thinking skills, with exceptional attention to detail.
• Excellent communication, facilitation, presentation, and stakeholder-management abilities.
• Able to translate complex business requirements into clear and actionable technical and functional solutions.
• Strong customer-facing and consulting skills, with the ability to build trust and communicate effectively with technical and nontechnical stakeholders.
• Understanding of enterprise integration points and security or vulnerability platforms such as Tenable and CrowdStrike.
• Required ServiceNow Certified Implementation Specialist – Integrated Risk Management (IRM) certification.
• Required ServiceNow Certified Implementation Specialist – Vulnerability Response (VR) certification.
• Required ServiceNow Certified System Administrator (CSA) certification.
• Additional ServiceNow certifications, particularly in areas such as ITOM or ITSM, are preferred.
• Able to work effectively in a collaborative, fast-paced consulting environment while managing multiple priorities and stakeholder needs.

Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Flexible Spending Account options.
• Short-term and long-term disability coverage.
• Life insurance and AD&D coverage, with options to purchase additional coverage.
• Paid time off, personal leave, and paid holidays.
• 401(k) retirement savings plan with company match.
• Remote work flexibility within the United States.
• Strong emphasis on work-life balance and employee well-being.
• Collaborative environment focused on professional development, continuous learning, and career growth.
• Opportunity to work on challenging ServiceNow initiatives across government and commercial environments.
• Exposure to complex technology, risk-management, vulnerability-response, and enterprise service-management projects.
• Equal opportunity workplace committed to creating an inclusive environment where employees can develop and build rewarding careers.

Schedule

Remote work flexibility within the United States.

Pay

N/A