ServiceNow IRM and VR Business Process Consultant

Key Responsibilities

• Engage stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria.
• Congduct workshops, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.
• Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities.
• Support data model, integration, and UI/UX design discussions, and participate in Agile or hybrid delivery activities such as sprint planning, backlog grooming, and user acceptance testing cycles.
• Ensure delivered solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues as needed.
• Serve as the liaison between business units, IT, and the ServiceNow delivery team, providing project updates, status reports, and training sessions as needed.

Required Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
• 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations.
• Demonstrated experience in facilitating requirements gathering via workshops and system/content review, designing processes, and creating user story in an Agile environment.
• Familiarity with ServiceNow data structures, tables, and workflows.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication, facilitation, and stakeholder management skills.
• Understanding of integration points with other enterprise systems (e.g., Tenable, Crowdstrike).

Required Certifications

• ServiceNow Certified Implementation Specialist – Integrated Risk Management (IRM)
• ServiceNow Certified Implementation Specialist - Vulnerability Response (VR)
• ServiceNow Certified Systems Administrator (CSA)

Preferred Qualifications

• Additional ServiceNow certifications in areas such as ITOM or ITSM

Location

Remote

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance and AD&D
• Paid Time Off
• Personal Leave
• Holidays
• 401(k) plan with company match