ServiceNow Business Process Consultant

About the Role

We are a global professional services organization, including being a vital services partner to the world's major cloud providers — ServiceNow, AWS, Azure, Google, and others. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

What You'll Do

• Translate client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow
• Lead process workshops and facilitate stakeholder interviews
• Develop feature lists and user stories for Agile delivery
• Provide guidance throughout the implementation lifecycle as a trusted advisor
• Help clients define future-state service delivery processes while ensuring alignment to platform standards
• Support UAT and QA
• Collaborate with cross-functional teams to deliver value-driven outcomes
• Travel may be required from 25% to 100% depending on business need and client requirements

Required Qualifications

• Minimum 3+ years' experience working in the ServiceNow platform
• Minimum 2+ years' experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering
• Minimum 2+ years' experience developing requirements documentation, project artifacts, process documents and creating user stories
• Minimum 2+ years' experience identifying how to meet business requirements using ServiceNow
• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate's degree, must have minimum 6 years work experience)

Preferred Qualifications

• ITIL v4 Managing Professional or Strategic Leader Certification
• Agile Scrum Product Owner Certification
• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications
• Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills
• Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
• Extensive experience in process management competencies
• Agile Scrum Master certification
• Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. We anticipate this job posting will be posted until 10/08/2026.

Benefits

• Medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays and paid time off