ServiceNow Expert

About the role

As part of Capgemini’s Digital Customer eXperience (DCX) practice, you will serve as a Business Analyst responsible for requirements gathering and functional design, and as a Developer or Tech Lead responsible for developing, customizing, and implementing ServiceNow applications, including custom app development.

Responsibilities

• Gather and document business and functional requirements
• Design functional solutions
• Develop, customize, and implement ServiceNow applications
• Lead technical aspects of ServiceNow projects as a Tech Lead
• Create custom applications within ServiceNow

Requirements

• Minimum of two years of experience in IT processes such as Service Management, Customer Service Management, Security Operations, Portfolio & Demand Management, or Asset Management, preferably in complex client-facing environments
• Strong knowledge of core ServiceNow modules
• Certified ServiceNow Administrator (CSA) and at least one ServiceNow Implementer certification (CAD certification is a plus)
• Proficiency in JavaScript (both client and server-side)
• Experience with ServiceNow features: Flow Designer, Integration Hub, and UI Builder
• Good command of the English language

Benefits

• Flexible work solutions, including remote work and flexible hours, to support work-life balance
• Career growth opportunities tailored to your professional development
• Inclusive work environment that values diversity in experiences, cultures, ethnicities, communication styles, and behaviors

Pay

Annual gross salary (RAL) ranges:

• Level B2: €33,059 – €39,600
• Level B3: €36,907 – €56,300

The salary range complies with European and national pay transparency regulations. The minimum value corresponds to the base salary under the applicable collective bargaining agreement (CCNL Metalmeccanico Industria) and may not reflect the starting salary. The final offer will be determined based on skills, professional experience, seniority, and alignment with Capgemini’s compensation and classification system, ensuring objective and gender-neutral criteria.

Schedule

Hybrid work model with locations in Bari, Bologna, Genova, La Spezia, Milano, Napoli, and Roma.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. With nearly 60 years of experience and a diverse team of over 420,000 employees across more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging deep industry expertise, strategy, technology, design, engineering, and operational management. In 2025, the Group reported global revenues of €22.5 billion.