ServiceNow Consultant

IBM Consulting careers thrive on long-term client relationships and global collaboration. You’ll partner with leading companies across industries to shape their hybrid cloud and AI journeys, leveraging IBM technology, Red Hat, and strategic partnerships. The culture values curiosity, challenges norms, and fosters innovative solutions that drive real client impact while supporting your long-term career growth.

Responsibilities

• Develop and lead a ServiceNow strategy based on value vs. effort, aligning with business objectives.
• Contribute to solution design through effort estimation, costing, and preparation of cost-benefit models.
• Tailor solutions to budget guidelines, negotiate with clients, and ensure successful implementation and project timelines.
• Provide configuration and maintenance support for ServiceNow software product implementation.
• Lead teams in delivering high-quality solutions, ensuring alignment with business goals and timelines.
• Apply expertise in web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL).

Requirements

• Deep expertise in ServiceNow modules, including configuration and maintenance support.
• In-depth knowledge of service management and ITIL processes.
• Proven experience with web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL).
• Ability to contribute to solution design through effort estimation, costing, and cost-benefit analysis.
• Experience leading teams in strategic planning and high-quality solution delivery.

Preferred Qualifications

• Advanced proficiency in web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL).
• Extensive ITIL process expertise for effective ServiceNow strategy development.
• Strong cost-benefit analysis skills to inform decision-making and solution design.

This role is open to candidates located anywhere in the U.S.