ServiceNow Developer

Trace Systems is seeking a ServiceNow Developer to provide full-spectrum development and implementation support for EACN and the 89th Communications Squadron at Joint Base Andrews, Maryland. The project associated with this position is currently in the proposal stage.

Responsibilities

• Translate approved business processes into secure workflows, wireframes, dashboards, modules, and user experiences supporting operational and IT service-management needs.
• Develop, configure, test, implement, and sustain ServiceNow applications and business workflows supporting EACN and 89 CS requirements.
• Partner with HAF/A1 sprint and DevOps teams and Government stakeholders to translate approved processes into workflows and wireframes.
• Develop tailorable dashboards, repeatable processes, reports, forms, and user experiences that are fit for mission needs.
• Implement and enhance IT Service Management, IT Business Management, and IT Asset Management modules and associated business processes.
• Support requirements analysis, backlog refinement, sprint planning, demonstrations, documentation, and release activities.
• Apply development standards, access controls, testing practices, and configuration management within the Government ServiceNow environment.
• Troubleshoot defects, support integrations, and coordinate production changes with stakeholders and operational support teams.

Requirements

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• US Citizenship is required due to the nature of the work and contract requirements.
• Must meet the applicable DoD 8140 qualification requirements for the assigned work role: 632 Systems Developer, Proficiency Level: Intermediate; may qualify through education, military training, certifications, or a combination thereof.
• 5+ years of application development experience, including 3+ years developing or administering ServiceNow solutions.
• Current ServiceNow Certified Application Developer (CAD) certification, or ability to obtain it within six months of employment.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.

Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering, or completion of relevant military training.
• Qualifying certifications may include CSSLP, GCLD, GSEC, or other DoD 8140-approved certifications.
• Experience developing workflows, dashboards, forms, reports, business rules, and role-based user experiences.
• Working knowledge of ITSM, ITBM, and ITAM modules and Agile/DevOps development practices.

Desired Qualifications

• Experience developing ServiceNow solutions for DoD or Air Force customers.
• Additional ServiceNow certifications, experience with platform integrations, JavaScript, REST APIs, or automated testing.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

High school diploma or equivalent required; bachelor's degree in computer science, information systems, or a related field preferred.