ServiceNow Developer
Everforth ECS is seeking a ServiceNow Developer to work onsite at the US Postal Service's Maintenance and Technical Support Service Center (MTSC) in Norman, OK. This position can be authorized for a hybrid work schedule, with 4 days per week onsite in Norman, OK and 1 day work from home (WFH).
About the role
In this role, you will support our internal ServiceNow instance and Customer Portals, and facilitate internal ServiceNow development, implementations, and delivery goals. As a ServiceNow Developer, you will leverage your knowledge and experience to deliver end-to-end automated solutions, including the technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configuration.
Responsibilities
- Deliver end-to-end automated solutions in ServiceNow, including ITIL process implementation, workflow customization, and system configuration.
- Develop and maintain custom workflows, scripts, portal designs, and system integrations within ServiceNow.
- Manage and administer the ServiceNow platform, including configuration, upgrades, and technical troubleshooting.
- Implement and maintain automated processes and workflows.
- Create reports and dashboards.
- Provide user training and technical documentation.
- Perform problem-solving and root cause analysis.
- Communicate effectively with both technical and non-technical personnel.
Requirements
- Must be able to obtain Public Trust Clearance (requires US Citizenship or Permanent Resident Status and ability to pass an in-depth background check).
- Bachelor’s degree in computer science, information systems, or a related discipline.
- At least 5 years of experience in Software Development, System Administration, or a related technical field.
- Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Prior experience supporting government agencies or contracts.
- Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
Skills
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Strong knowledge of ITIL frameworks and ITSM best practices.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
- Excellent interpersonal and communication skills.
Qualifications (Preferred)
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ITIL Foundation Certification
Schedule
Hybrid work schedule: 4 days per week onsite in Norman, OK and 1 day work from home (WFH).
About the company
Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.