ServiceNow Developer

Our client is a leading developer, publisher and marketer of interactive entertainment for consumers around the globe. The company develops and publishes products for console systems and personal computers, including smartphones and tablets, delivered through physical retail, digital download, online platforms, and cloud streaming services.

About the role

The ServiceNow Developer will join the Workplace Engineering team, collaborating with internal clients to resolve incidents, enhancements, and catalog item requests. They will work with the development team to review configurations, design, and implementations, and maintain Quality Assurance test plans and the Automated Test Framework. The role involves developing custom workflows and procedures for internal groups such as IT/IS, HR, Facilities, and Legal, while providing strategic and tactical support to clients in a fast-growing organization.

Responsibilities

• Analyzes, prioritizes, triages, and resolves ServiceNow Support tickets and requests
• Designs and develops solutions for Service Catalog Items, general features, enhancements, bug fixes, and module implementations
• Leads agile sprint-defined development tasks to support release cycles
• Creates, handles, and executes quality assurance test plans for development work and platform upgrades
• Maintains and updates the Automated Test Framework to support system updates and release testing
• Provides general technical support to and educates/trains ServiceNow users
• Builds and maintains training materials and support guidelines
• Identifies process and system deficiencies and collaborates on recommended solutions and improvement plans
• Identifies and reduces repetitive tasks through automation and training of the Global Support team

Qualifications

• 5+ years developing in ServiceNow
• Proven success developing within the ServiceNow application and customization using client scripts, Business Rules, UI policies, etc.
• Solid grasp of ServiceNow core architecture, especially modules such as: Service Catalog, Change/Incident/Problem Management, CMDB, Knowledge Management, & Automated Test Framework
• Ability to build, administer, and run Workflow Configuration
• Experience in requirements gathering and analysis, solution design, development task management, quality assurance, and release methodologies
• Understanding of Web technologies like HTML, CSS, XML, JavaScript, REST API