ServiceNow Developer

Key Responsibilities

• ServiceNow Development
  • Design, develop, configure, and customize ServiceNow applications including ITSM, Service Catalog, workflows, Flow Designer, business rules, client scripts, UI policies, and notifications
  • Build and maintain custom scoped applications using the ServiceNow App Engine
  • Develop and enhance Service Catalog items, request workflows, approvals, and fulfillment processes
  • Perform unit testing, support UAT, and assist with production deployments
  • Troubleshoot and resolve defects, performance issues, and configuration gaps
  • Maintain technical documentation for configurations, integrations, and customizations
  • Support platform upgrades, patching, and release impact analysis
• Azure Integration
  • Design, develop, and support integrations between ServiceNow and Microsoft Azure using REST APIs, Webhooks, and IntegrationHub
  • Integrate Azure Monitor, Log Analytics, and Azure Alerts with ServiceNow ITOM / Event Management
  • Configure MID Server-based secure connectivity where required
  • Integrate Azure Active Directory (Entra ID) for user, group, and role-based access workflows
  • Develop automation workflows for Azure resource lifecycle management (intake, provisioning, change, decommission)
  • Support cloud governance workflows across Azure subscriptions, resource groups, RBAC, and policies
  • Troubleshoot Azure integration failures and ensure secure authentication and authorization

Key Skills

• ServiceNow:
• JavaScript (client-side and server-side)
• Business Rules, Script Includes, UI Policies, Client Scripts
• Flow Designer and Workflow Editor
• Service Catalog and Request Fulfillment
• Custom scoped application development
• ITSM processes (Incident, Change, Problem, Request)
• Azure & Integration:
• REST APIs, JSON, Webhooks
• Azure Monitor, Alerts, Log Analytics
• ServiceNow ITOM / Event Management
• MID Server architecture
• Azure AD (Entra ID), RBAC, subscription hierarchy

Soft Skills

• Strong analytical and problem-solving skills
• Ability to work across cloud, security, and operations teams
• Clear communication and documentation skills
• Ability to manage multiple priorities in enterprise environments