ServiceNow Developer

Apply now: ServiceNow Developer, location is Remote. The start date is approximately 3 weeks from offer for this contract position.Job Title: ServiceNow Developer Location-Type: Remote Start Date Is: Approximately 3 Weeks from offer Duration: 12 Month Contract Compensation Range: $40-48/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship .Job Description: Seeking a ServiceNow Developer to serve as the primary owner of a ServiceNow CSM Pro environment supporting a customer contact center platform. This role combines hands-on ServiceNow development, platform administration, Amazon Connect integration, and ongoing platform optimization. The ideal candidate is a self-directed engineer who can independently manage the platform, proactively recommend improvements, and partner with business stakeholders to deliver scalable customer service solutions.Day-to-Day Responsibilities:Maintain and enhance the ServiceNow CSM Pro platform with a focus on Contact Center capabilitiesDevelop and troubleshoot JavaScript and Glide API solutions to support custom workflows and platform enhancementsAdminister and maintain Amazon Connect integrations with ServiceNow and related systemsDesign, develop, and support REST/SOAP API integrations with third-party platformsManage ServiceNow platform upgrades, patches, releases, and performance improvementsConfigure and administer user accounts, permissions, and security for Contact Center personnelTroubleshoot production issues within the customer portal and deliver timely resolutionsBuild new features, custom workflows, UI enhancements, and platform automationsLead internal demonstrations of new functionality and communicate technical concepts to business stakeholdersDocument platform configurations, workflows, and deployment changesPartner with product teams to identify opportunities for platform improvements and process optimizationSupport AI capabilities within the ServiceNow platform and recommend new automation opportunitiesMinimum Requirements:5 years of ServiceNow development experienceExperience serving as the primary or sole owner of a ServiceNow platformHands-on experience integrating ServiceNow with Amazon Connect in a production environmentStrong JavaScript and Glide API development experienceExperience with ServiceNow ITSM modules, preferably CSM Pro and Contact Center functionalityExperience building and supporting REST and SOAP API integrationsExperience independently managing ServiceNow platform upgrades, patches, and releasesStrong understanding of ITIL/ITSM best practicesHTML and CSS experienceExcellent troubleshooting and problem-solving skillsStrong communication skills with the ability to explain technical concepts to non-technical stakeholdersBachelor's degree or equivalent ServiceNow certificationsPreferred Qualifications:Experience with IVR systems or contact center technologiesServiceNow certifications (CSA, CAD, CIS)AWS experience beyond Amazon Connect (Lambda, DynamoDB, S3, CloudFormation)Experience building scoped applications within ServiceNowExperience documenting technical workflows in Agile environmentsExperience implementing AI capabilities within the ServiceNow platform