ServiceNow Developer

About the role

We're looking for a consulting-minded ServiceNow Developer who thrives on solving complex problems and delivering measurable outcomes for federal clients.

Responsibilities

• Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals.
• Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity).
• Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities.
• Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP).
• Support delivery end-to-end: requirements → build → test → deploy → optimize.
• Ensure stability, performance, and secure configurations in regulated environments.
• Leverage ServiceNow platform capabilities, AI, automation, and emerging technologies to accelerate delivery, improve quality, and create greater value for clients.
• Mentor junior developers and contribute to best practices.

Requirements

• 5+ years ServiceNow development experience
• Strong ITSM expertise (Incident, Problem, Change, CMDB, Catalog, etc.)
• Strong ServiceNow scripting/configuration skills (Business Rules, Script Includes, Client Scripts, ACLs)
• Proficiency in JavaScript and REST/SOAP API integrations
• Experience delivering in Agile/Scrum
• Strong consulting mindset and stakeholder communication
• ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.)

Nice to have

• Experience supporting federal clients or regulated environments