ServiceNow Developer

Responsibilities

• Provide operations and maintenance support for existing ServiceNow applications and instances
• Design and develop new ServiceNow applications based on customer requirements
• Create and maintain Business Rules, UI Policies, Client Scripts, and Access Control Lists (ACLs)
• Develop and modify ServiceNow workflows, catalog items, and record producers
• Create and maintain ServiceNow portals
• Develop and maintain automated notifications, reports, and daily reporting capabilities
• Manage and optimize workflow processes within ServiceNow
• Develop and integrate web application APIs
• Support Microsoft SQL Server databases and related application integrations
• Support application lifecycle activities, including development, testing, deployment, maintenance, and documentation
• Incorporate information security requirements and policies into technical solutions and documentation
• Support Agile development activities and track requirements and issues using JIRA

Requirements

• Demonstrated ServiceNow development, administration, and workflow management experience
• Experience developing ServiceNow Business Rules, UI Policies, Client Scripts, and ACLs
• Experience with ServiceNow workflows, catalog items, record producers, portals, notifications, and reporting
• Strong JavaScript development experience
• Experience developing within an Agile environment and using JIRA
• Experience supporting and administering Microsoft SQL Server
• Familiarity with MySQL and PHP scripting
• Familiarity with Windows Server installation and configuration
• Familiarity with web application APIs
• Familiarity with incorporating information security policies into technical requirements

Desired Qualifications

• Experience with relational databases such as Oracle, MySQL, or SQL Server
• Experience with object-oriented programming
• Familiarity with Linux and Windows operating environments
• Experience supporting the software development lifecycle, including formal reviews and milestones
• Experience supporting secure government or Intelligence Community technical environments
• Experience delivering technical briefings to management and stakeholders
• Strong communication skills with the ability to work with both technical and non-technical audiences
• Strong customer engagement, collaboration, and team-building skills
• Experience supporting enterprise learning technologies or training environments